betterweekends.com - Terms and Conditions

Any client and his/her extended "supplier" who choose to book with betterweekends.com will need to agree to the following terms and conditions. All bookings are bound by these.

Interpretation of terminology in these conditions:

"client"- the person who has confirmed an agreement in the form of a non-refundable deposit or who has signed the booking form on behalf of the "party". References to and the obligations of the client apply to all members of the "party".
"party" - only those persons included on the client booking form - including the "client".
"supplier" - the recognised contractor used to fulfil an activity or service.
"agenda" - a list of suggested activities, accommodation, and or other associated services, together with relevant pricing details.
"program". - the activities and or entertainment and or accommodation as detailed in the suggested list of events that are included by the client in the booking form and subsequently confirmed in the booking confirmation
"contract" - the agreed program as detailed in the booking confirmation. betterweekends.com reserves the right, at any time before a contract, as hereafter defined, is accepted or deemed to be accepted by the client, to withdraw or change these conditions. The conditions herein are accepted by the client to the exclusion of any previous terms and conditions, written or otherwise.

1. Making a booking
   1. upon request, betterweekends.com will supply an agenda to the client. This agenda will be emailed, faxed or posted to the contact details supplied. betterweekends.com have prepared the details of all the facilities presented online or in our publicity material, to purely display the products and services on offer. betterweekends.com have relied upon information provided by our third "supplier" suppliers. All photographic and editorial references are purely representative and offer an example of the facilities, products and events on offer. Whilst we believe all representations to be true and inline with the products availably at the time of editorial content however we cannot accept liability for any false representation in relation to the facilities on offer and can not accept liability for any change in programme from advertised description and price at the time of booking.
   2. the client must complete a verbal booking over the telephone or complete an online booking form and submit with a non-refundable deposit or pay a non-refundable deposit over the phone to confirm their commitment and form a contract between the client and betterweekends.com. If making a booking direct with a national chain of travel agents payment for deposits and final balances can be made direct with the correct agent.
   3. all contracts of booking are made when betterweekends.com provides the booking confirmation with details of the agreed.
   4. the client must check carefully to ensure that booking confirmation invoice matches what has been booked. This is the responsibility of the client and not betterweekends.com. If any details need to be amended please contact the relevant booking agent with 24 hours of making the reservation.
2. Pricing
   1. the price of your program/purchase is as detailed in the booking confirmation. betterweekends.com reserves the right to change the price of a program in whole or in part at any time prior to the issuing of the booking confirmation.
   2. all monies referred to are in pounds sterling and exclusive of vat unless otherwise stated
   3. holiday insurance is not included in the price of the program. Unless otherwise stated
   4. suppliers of the services and activities of the program may require the client or members of the "supplier" to leave a credit card imprint on checking in or alternatively to provide a breakage/damage/security deposit. These amounts are refunded locally if there is no damage or breakage.
   5. unless otherwise stated on the agenda the payment does not include the cost of drinks, food, admission, parking charges, porter charges, fees, contributions and / or any other items that are not referred to on the booking confirmation invoice.
   6. the price of your program as detailed in the booking confirmation includes a booking, administration and participation fee in addition to the cost of reservations and service.
3. Payment
   1. the price of the program and the basis on which it is calculated is contained in the booking confirmation.
   2. the client accepts responsibility for paying for all members of the "party". This can be made using an online payment system.
   3. the deposit (which is non transferable or refundable) as detailed in the agenda is payable at the time of booking, the remaining payment to be made 49 days prior to the commencement of the program or by such date as is specified in the booking confirmation.
   4. in the case of bookings made less than 6 weeks prior to the commencement of the program the full amount is payable upon booking.
   5. failure to make payment on the due dates will entitle betterweekends.com to cancel the contract without penalty and to treat such failure as a cancellation by the client in which case cancellation charges will apply from the date the payment became due.
   6. betterweekends.com reserves the right not to provide the program or any part there of until it has requested and received sufficient funds from the client to pay suppliers. betterweekends.com will not be liable for any matters arising out of delay in payment by the client. This includes cancellation to any part of the booking.
   7. a 2.5% surcharge will apply to all credit card transactions
4. Alterations or changes to the program. By betterweekends.com
   1. the program is based on current schedules and service details and consequently may require minor changes to be made.This may include changes in start/arrival time and possible change to location of activity or event, wherever possible betterweekends.com will notify the client of any such changes before commencement of the program. A minor change will be deemed to be any change which, taking into account the information given by the client to betterweekends.com at the time of booking, or betterweekends.com suppliers affiliated with betterweekends.com, could not reasonably expect to have a significant effect on the confirmed program. In the event of minor changes no compensation is payable nor do such changes entitle the client to cancel the booking or request an alternative program.
   2. in the event that there are significant changes to or cancellation of the program prior to the commencement date, will betterweekends.com will notify the client as soon as is reasonably practical. In these circumstances the client may accept the change and receive a refund only for the activity or event which is cancelled within 30 days. (which will be in full and final settlement of all claims including loss of enjoyment). betterweekends.com, where possible, will offer an alternative program (from the range of services offered by betterweekends.com ). Significant changes to the program will include the following; a change of accommodation to that of a lower standard for the whole or a major part of the program, the cancellation of an activity or service forming part of the program, a change to the price contained in the booking confirmation.
   3. in the event of changes to the program after it has commenced (once the client has arrived at the location ready for the event to continue), betterweekends.com will provide the client with an alternative of the same or higher standard in the same or a similar area. The client will have no right to cancel the program if betterweekends.com have offered the client a suitable alternative.
   4. in the event of loss or damage suffered by the "supplier" or changes to or cancellation of the whole or part of the program due to reasons of unusual or unforeseeable circumstances beyond betterweekends.com or the supplier's control, compensation will not be payable. By way of example, changes caused as a result of safety risks, adverse weather conditions, war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, shortage of water, epidemics, technical problems with transport or equipment, airport closures, and similar events beyond our control.
   5. no compensation is payable if cancelled in whole or part due to an insufficient number of people required to make available the activity or service forming part of the programme. (for example if an event requires 8 members and is booked for 8 member however only 7 arrive if the event requires a min of 7 members a refund will not be given as the responsibility is on you as a client to make sure the minimum number of people is required for each activity)
   6. cancellation or changes may be made when safety conditions are, in betterweekends.com or its suppliers' discretion, compromised. If cancellations occur in such circumstances betterweekends.com or it's suppliers will make every effort to reschedule in line with client requirements.
5. Alterations or changes made by the client
   1. if the client wishes to make any alteration to the program or wishes to cancel the program, the client must notify in betterweekends.com writing a letter or email to alterations@betterweekends.com as soon as is reasonably practical.
   2. the cancellation charges set below apply if the program is cancelled by the client, however cancellation will only be effective from the date that written notification of cancellation is received by betterweekends.com.
   3. if the client wants to change the program or the numbers or members of the "party" after the booking confirmation invoice has been issued then there is an administration fee of £45.00 payable together with any charges or costs imposed by the suppliers. In the event of certain major changes to the program or the numbers of the "supplier" or the dates of the planned program, this request may be treated as a cancellation of the initial booking and the booking of a new program. If this is the case then cancellation charges may be incurred. betterweekends.com will advise the client to make amendments upon receiving request.
   4. cancellation charges. Number of days prior to commencement of the program.
      
      Amount payable
      

      more than 49 days:	Deposit only
      29 to 42 days:	50% (of total)
      22 to 28 days:	75% (of total)
      less than 21 days:	100% (of total).

   5. we strongly recommend that clients secure insurance against the possibility of cancellation.
6. Responsibility
   1. betterweekends.com will use all reasonable care in the selection and use of suppliers of services and activities forming part of the agreed program.
   2. betterweekends.com accepts responsibility for claims by the client where betterweekends.com and/or suppliers fail to provide the proper performance of the services forming part of the program. The liability shall be limited to the net cost of the element of the program if found to be deficient.
   3. in the case of a confirmed program to which the provisions of the package travel, package holidays and package tour regulations 1992 ("package regulations") do not apply, betterweekends.com will accept liability for personal injury claims arising as a direct result of the proven negligence of its staff (provided they were acting in the course of their employment)
   4. in cases where the package regulations apply to the confirmed program, betterweekends.com accepts liability for the proven negligence of its staff and suppliers (whilst in the course of their employment or contract) in providing the services or activities that form part of the confirmed program.
   5. betterweekends.com does not accept liability in the following circumstances; if the client or any member of the "party" are at fault, which will include any losses or damage attributable to or resulting from a failure on the part of any "party" member to abide by these terms and conditions; if the failure is the fault of someone else not connected with providing services, which make up the agreed program; any unusual or unexpected circumstances beyond the control of betterweekends.com or it's suppliers even if they had used all due care; any event, which betterweekends.com or its supplier even with all due care, could not foresee or forestall; any instance of inappropriate behaviour, including insobriety.
   6. any travel, activities, accommodation and other services are carried out subject to the supplier's conditions of carriage, supply or contract which will be notified to the client if they depart significantly from standard industry practice or upon the client's request. If any supplier can exclude or limit liability under any international convention or foreign law betterweekends.com will rely on that exclusion or limitation. (vii) where the cause of loss, damage or injury is due to betterweekends.com suppliers, sub-contractors, servants and/or agents, betterweekends.com acceptance of liability is subject to the assignment of the claimant's rights against the former and to the claimants co-operating with betterweekends.com in any legal action it may take to enforce any right of subrogation or by way of any third "supplier" proceedings. (viii) betterweekends.com will offer such help as is reasonable in the circumstances to the "party" if any member suffers difficulties whilst participating in the program.
7. Client responsibilities (includes all confirmed members of the "party")
   1. to ensure that all members of the "party" are informed about these terms and conditions and the booking/program details.
   2. to be responsible for the accuracy of information supplied. Making sure arrival time's are adhered to. For whatever reason the client arrives late for an event or activity if amendments are unable to be meet at the time no refund or alternative will be made by betterweekends.com.
   3. the client must inform betterweekends.com in writing of any special requests (for example, special facilities for disabled people which it or any of the "party" have so that betterweekends.com is able to make arrangements, as far as reasonably possible, to cater for you the client).
   4. some of the activities provided by betterweekends.com as part of a program require an element of physical activity to be performed by the "party". The client will ensure that all members of the "party" are physically able to take part in the program, suffering no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the "party"'s involvement in the program. If the client has any doubts or concerns regarding any member of the "party"'s participation in the program then these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo, pregnancy)
   5. to review and recommend insurance and health insurance to all members of the "party" it is important to note that certain activities contained within the program may be excluded from the terms of certain travel, medical and life insurances. It is therefore the responsibility of the client to ensure that adequate insurance cover is provided for the "party" to cover likely eventualities whilst partaking in the program.
   6. to agree and progress with all payment timetables as detailed above and set out in the booking confirmation invoice. (vii) to ensure that all members of the "party" comply with all activity/element timetables of the program. Failure to keep to the timetables may result in either discontinuation of the event/activity or cancellation of the program. In either event betterweekends.com will not be liable for any refund, compensation or any other costs that may be incurred. (viii) to ensure that all members of the "party" act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to the programme's activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by betterweekends.com and or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation and entertainment venues.
8. Behaviour
   1. betterweekends.com by itself or its suppliers may end or cancel the programme if the behaviour of the "party" or that of any person associated with the "party" is likely in the opinion of betterweekends.com or its suppliers to cause distress, damage, danger to or to annoy other customers, or other members of the "party", employees, property or anyone else. If the "party" is prevented from traveling because any person in authority thinks any member of the "party" appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, betterweekends.com will not be liable to complete the program arrangements and will subsequently not be liable for any refund, compensation or any other costs incurred by the "party". betterweekends.com cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the program or if any facilities or services are removed as a result of their action.
9. Insurance & disclaimers
   1. betterweekends.com considers it essential that all members of the "party" have adequate insurance. Details of the travel insurance provided by betterweekends.com will be sent with the booking confirmation invoice or can be seen on betterweekends.com website or is available on request. Please note that it is the client's responsibility to ensure that cover matches the "party"'s requirements. betterweekends.com want to arrange accident cover for you when you attend an activity based program. If the client decides not to purchase such cover, they must take out alternative cover that provides equivalent or better cover to the policy that betterweekends.com. If the client arranges alternative insurance cover betterweekends.com are entitled to assume that the alternative policy covers all the activities and events within the program. If the client is arranging his/her own insurance then the client must provide details (insurer and policy number) on the booking form or otherwise in writing. In the event that the client fails to provide the details of alternative insurance then betterweekends.com may add the appropriate premiums for the personal travel insurance that betterweekends.com ltd offers to the booking confirmation invoice.
10. Complaints
    1. if there are any complaints about any part of the program these must be communicated immediately to the suppliers directly who will try to resolve the problem to avoid it spoiling the program. Any failure to report such complaints immediately will be deemed to be a failure on the part of the "party" to mitigate its losses and betterweekends.com will not consider itself liable for those complaints. betterweekends.com are selling products and services as a third "supplier". Complainants about services provided by a third "supplier" supplier will be dealt with directly with the supplier either via betterweekends.com or direct by you the client.
    2. If the hotel / guest house / bed and breakfast accommodation is not satisfactory to the client then this must be communicated immediately to the hotel reservation manager or the most senior person on duty at the venue who will assist the client on site. Unless there is a valid reason why you failed to report your complaint to the appropriate person at the time in question, betterweekends.com will not be considered liable for the complaint. Hotel issues includes disabled access, rooming arrangements, lack of towels, pillows or toiletries. Hotel facilities which are not available to use for example a swimming pool must be raised at the time in question and dealt with the hotel duty manager.
    3. if the client is unsatisfied with the suppliers after completion of the program then the client must write to within betterweekends.com 7 days of completion of the program, giving full details and supporting evidence, in turn an investigation will be carried out with the third "supplier" supplier in question. Failure to raise any issues within this time frame will adversely affect betterweekends.com ability to investigate your issues raised with the aim to resolve any issues. We are not able to investigate problems unless they have been raised directly with the service provider at the time in question. We will reply to your complaint within 30 days of being received.
11. General
    1. if any of these terms or conditions are unenforceable for any reason, but would be enforceable if some of its wording were deleted, it shall apply with such deletions as are necessary to make it enforceable.
    2. no amendment or variation to the contract or conditions shall be effective unless in writing and signed by or on behalf of both parties.
    3. any contract between the client and betterweekends.com shall be construed in accordance with english law and is subject to the exclusive jurisdiction of english courts

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